WHERE do we deliver?
Anywhere in Australia + to most countries.
Small items (under 2 kgs) can be delivered to PO Boxes. Larger items require a street adddress.
WHEN do we despatch?
Within 12-24 business hours of order payment receipt.
BETWEEN what hours do we deliver?
Monday - Friday: 9am - 5pm.
WHAT process do we use for providing shipping information?
Once you've made your purchase, a confirmation is sent to your email address.
Once the goods are despatched, you will receive an email with the shipping details and tracking number.
WHERE to direct questions regarding shipment tracking?
By phone: (03) 9357-0306
WHAT are the delivery costs?
On each product page, we provide a shipping calculator for instant pricing Australia-wide.
WHAT are the delivery times?
Between 2-6 days, depending on where your item is being shipped.
Note: to offer the most competitive shipping prices, we use a variety of carriers. When you use the shipping calculator, our system will offer you the lowest-cost option.
Customs and duty charges (International deliveries)
Deliveries to some countries may incur customs and import related fees on arrival. Please check with your local authorities, as all additional charges are the responsibility of the purchaser.